FAQS

How long does it take to complete the Continuity Check?

Approximately 25 mins. There are around 70 multiple choice questions. You can save your answers and return to the Continuity Check at a later time.

Will the Continuity Check write a business continuity plan for me?

No. The Continuity check will direct you to templates and samples but only you know your business well enough to write a plan. Besides which true resilience is about much more than a plan or tick box exercise. Your goal is creating a strong business which monitors risk, protects key resources and reacts well if things go wrong. These are the areas the Continuity Check explores.

How long will you keep the completed report accessible for?

You should print or save your report as soon as you have access to it. We will automatically delete reports after 10 days or sooner if you request it.

How do I save a copy of the completed report?

The easy way is to use the Save As option and then Web archive, single file (.mht) this will keep keep files in one folder and the hyperlinks enabled. (You can save as Webpage, complete (.htm) but this will create more than one folder).

Why do I get an error when trying to email a copy of the completed report?

Some web based email accounts such as yahoo have trouble with (.mht) files. Compress/zip the file first then send it.

Is there a paper version I can use instead?

No. The Continuity Check is a modern tool designed to be used via the internet.

I have lost my login code. What should I do?

Please contact us.

Who should use the Continuity Check?

Anyone who needs to assess how a business is going to cope with disruptions ie customers, suppliers, importers, advisers, loan providers, shareholders, investors, partners.

What level of knowledge do I need to use the Continuity Check?

No prior knowledge or training is required. It is written in plain language and the focus is on practical, straight to the point issues.

Why should I use the Continuity Check and not some other source of info?

Use all the sources of information you can. Expand your knowledge! But unlike many other sources the Continuity Check doesn't just state the theory - it directs you to solutions. We are also independent and not tied to promoting just one company or product. (Also be aware that many government and official sources cannot promote particular products and companies so you would have to research them all yourself.)

What if the report reveals vulnerabilities in the business?

No business is perfect. Finding out where the vulnerabilities lie is the first positive step in making the business more resilient. Remember that whoever uses the Continuity Check on a business is doing so because they think the business is valuable and worth protecting.

How often should I use the Continuity Check?

You should examine business continuity arrangements at least once a year or in response to major changes - new suppliers, relocation, big changes in staff or equipment etc. (The questions, answers, products and services detailed within the Continuity check are constantly reviewed and updated).

What if I feel uncomfortable asking a supplier or customer to do the Continuity Check?

Don't be. Because if the supplier/customer fails the following would be a lot more uncomfortable:

telling your customers you can't deliver
explaining your failing business to staff
explaining your failing business to the bank manager
paying penalties or fines for someone else's mistake
trying to get out of contracts
negotiating with a new supplier/customer when they know you are desperate
trying to get a new supplier/customer when you and your competitors all try to switch
higher insurance premiums if you need to make a claim
legal expenses and going to court

(But of course we understand that good business relationships are precious. You can always do the Continuity Check on yourself and then apply your knowledge to your supplier or customer).