You can deal with -
But add one of these -
It's simply the difference between this -
"Yes we had a fire over the weekend. But we have arrangements to work elsewhere and alternate stock supplies. Your deliveries will happen as normal. I won't let you down."
And this -
"Yes we had a terrible fire over the weekend. Nightmare really. There's just no way we can deliver your stuff. It'll be... well, a while before we are up and running again. Sorry."
"Sorry" - often the last word spoken when customers and suppliers part ways.
Use our Continuity Check questionnaire to review what precautions and plans you have in place. You will receive a report in plain, jargon free language. You will need no prior knowledge or training in business continuity to understand the report.
You may have never heard of business continuity or there may be a colleague in charge of it. Either way the Continuity Check helps you to ask the right questions.
Ask yourself the questions today. For tomorrow it might be your customers, your insurers, your investors, the inspectors...
Then make things better.
The Continuity Check generates a report with practical suggestions, examples, information, products and sources of advice.
It's not about spending lots of time and money. It's about the way you work.
Example that costs nothing: don't keep copies of information in the same location as the originals.
Use all the sources of information you can. Expand your knowledge.
But unlike many other sources you will find that the Continuity Check doesn't just state the theory. It offers advice and directs you to solutions. (Government and official websites are often hindered by the fact that they cannot promote individual products and companies and so you would have to research them all yourself.)
"The preparations you make now could help your business survive a catastrophic event be it natural or man-made, continuity is vital and your customers will expect no less."
Sir Digby Jones, Director General of the Confederation of British Industry, Jan '06
"Banks, investors, insurers, customers and suppliers will take a company that has a business continuity plan much more seriously."
London Resilience Partnership, www.london
prepared.gov.uk